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DTR Software: Expert Web Support

DTR Expert: A complete support resource for DTR customers

Consona is recognized as a leader in delivering Web-based support and services. The company's Expert support Web site has received the SSPA Webstar Award for outstanding Web-based support and has been named to the “Ten Best Web Support Sites” three times by the Association of Support Professionals. We continue to enhance our Web-based service offerings for all our business units and solicit customer feedback on how to make Expert Support more useful.

  • Downloads, such as service packs, technical updates, and user manuals
  • User-to-user networking functionality
  • Product feedback channels, including a change request management system
  • Information on products and services meant to enhance your existing software and business processes
  • Online user education
  • And much more...

Web-based Expert support is available for DTR customers at the DTR Expert website:

If you are a current DTR customer and need immediate technical assistance, call us at (888) 8 CONSONA.

 

The Industry Leader in Customer Care

Consona is the only vendor in the industry with operations in place to truly support a commitment to your ongoing satisfaction and business process improvement. Here's a few examples of how we do this:

Customer account management program

100 percent customer-driven product development processes

Award-winning customers-only Web sites

Unlimited education and training for customers

Industry-leading support metrics based on Service & Support Professionals Association benchmarks