DTR Software Support

The DTR customer support team is committed to quickly and effectively addressing and resolving our customers’ support and technical questions regarding DTR Plastics software. The customer support staff is available Monday through Friday to answer customer phone calls and follow up with cases received via the Web. DTR uses skills-based routing to ensure that specialized analysts are available to address your questions. For more complex issues, our analysts use the DTR ServiceNet tool to work directly with customers to diagnose problems and share applications remotely via the Web to resolve support issues. In addition, customers have complete access to the same case management and knowledgebase systems that are utilized by our support analysts.

Comprehensive Web-Based Resources

DTR customers also can access instantaneous service and support via the DTR Expert customer portal, www.dtrexpert.com. The DTR Expert site serves as our customers’ principal source for information on DTR products and services, 24 hours a day, seven days a week. DTR Expert has received the Service & Support Professional Association’s Webstar Award for outstanding Web-based support and has been named to the “Ten Best Web Support Sites” for two consecutive years by the Association of Support Professionals. Our customers visit DTR Expert to resolve support issues, register for education classes, download software updates, review technical bulletins, communicate with other customers, learn more about our product and service offerings, and more.